If you have opted in to the Shipping Protection policy please read the following section carefully:

  • Any claim made on a shipment will have to complete the full investigation process by the carrier before being eligible for replacement
  • Orders shown as "delivered" when tracked are not eligible for claims
  • If the carrier cannot deliver the shipment due to an invalid address or other unexpected delivery barrier, they may choose to return to sender. This is not a lost shipment. We will have to wait for the order to return to the shop before a replacement can be sent 
  • If an order arrives damaged you must notify us within 48 hours of delivery time. We will issue a return shipping label for the item in question and replace it only once it arrives back at the shop
  • Claims will be paid out in the form of Nightlife Electronics store credit or replacement of the order
  • Shipping Protection does not guarantee delivery within a certain time frame. If an order arrives later than expected due to delays with the carrier this does not make it eligible for a claim
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